Your delete application failed. Should I have to verify my account in order to delete it?

Your Delete Account Software has been rejected. The rationale for rejection is:

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That is the second time it's failed. For reference I haven't verified my account because the new rules however I even have never completed something in addition to login. It says when going by means of the delete app process that the video and the identification are optionally available but each time I publish info within the other information part concerning the telephone I used to make the account and other info pertinent to the account however the auto bot keeps rejecting the appliance with no purpose hooked up.