Binance germany reviews

Hello,

I wanted to open an account with Binance, but looking at all the negative reviews, having second thoughts.

https://de.trustpilot.com/review/binance.com

https://www.handelsblatt.com/vergleich/binance/

The main pain points are

1. Bad/worst support?
2. No easy way to get their money out.
3. KYC - I find that even for operating the account, I have to undergo full KYC, including a photograph and ID proof. I read online that this is only required for trading more than 2 BTC per day. Not the case!
4. Additionally, Are all these details used when buying crypto. Then they are already making all information public, is this the way to go in future?

Am I understanding correctly? Is Binance aware of this, have they done something to solve these problems, I understand they are one of the biggest players in the field, correct me if I am wrong.